Effective Date:

Last Updated: June 2, 2026

This Privacy Policy explains how Armato Heating & Air (“Armato,” “we,” “us,” or “our”) collects, uses, shares, and protects the personal information you provide when you visit our website at armatoac.com or contact us for HVAC services.

1. Information We Collect
We collect personal information you voluntarily provide, including:
• Name, email address, and phone number
• Home or service address
• Service history and appointment details
• Payment information (processed securely through third-party processors)
• Messages and communications you send us

We also automatically collect certain technical data when you visit our website, such as your IP address, browser type, device type, pages visited, and referral source, to help us improve our website and services.

2. How We Use Your Information
We use the information we collect to:
• Schedule and confirm HVAC service appointments
• Send appointment reminders, service follow-ups, and post-service communications
• Respond to your inquiries and provide customer support
• Send promotional offers, seasonal maintenance reminders, and service updates (with your consent)
• Process payments and maintain accurate service records
• Improve our website, services, and customer experience
• Comply with applicable laws and regulations

3. SMS / Text Message Communications
IMPORTANT: Mobile opt-in data and consent to receive text messages will NOT be shared with or sold to third parties for their marketing or promotional purposes. Your phone number and SMS consent are used solely to communicate with you about your Armato Heating & Air service.

By providing your mobile phone number and opting in to text communications, you agree to receive the following types of messages from Armato Heating & Air:
• Appointment confirmations and scheduling reminders
• Technician arrival notifications and status updates
• Post-service follow-up and satisfaction surveys
• Seasonal maintenance reminders and service recommendations
• Promotional offers and special discounts (occasional)

Message frequency may vary based on your service activity and preferences. You may receive up to 4 messages per month, though frequency may vary.

Message and data rates may apply. Contact your wireless carrier for details.

How to Opt Out of Text Messages
You may opt out of SMS communications at any time by replying STOP to any message you receive from us. Once you send STOP, you will be immediately unsubscribed and will no longer receive text messages from Armato Heating & Air. To re-subscribe, reply START or contact us directly.

For help, reply HELP to any message or contact us at (770) 999-1180 or via email at [INSERT EMAIL ADDRESS].

4. How We Share Your Information
Armato Heating & Air does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
• Service partners and subcontractors who assist in performing HVAC work on your behalf
• Technology platforms we use to manage scheduling, payments, and communications (e.g., ServiceTitan, payment processors)
• Legal compliance: when required by law, court order, or governmental authority
• Business transfers: in connection with a merger, acquisition, or sale of assets, with your information remaining subject to this policy

All third parties with whom we share data are contractually required to protect your information and may only use it for the purpose for which it was shared.

5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small data files placed on your device. You may control cookie settings through your browser; however, disabling cookies may limit certain website functionality.

6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices
You have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at (770) 999-1180 or [INSERT EMAIL ADDRESS].

8. Data Security
We implement industry-standard technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any site you visit.

10. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Armato Heating & Air
3180 Florence Road #104
Powder Springs, GA 30127
Phone: (770) 999-1180
Email: [INSERT EMAIL ADDRESS]
Website: armatoac.com